Sourcing the services of SMS creates value for the client. SMS diligently offers a high quality of service delivery, and that too at optimized costs.
Insights gained by dealing successfully with clients during the last four decades enables SMS to anticipate client needs accurately, and respond to them effectively. Its expertise in providing solutions customized to these needs, and the on-site improvisations result in radical cost reduction, longevity of assets, and lower downtime. |
The company leverages its inherent strengths to sustain an impressive track record of delivering client satisfaction:
Quality - At SMS, quality is more than a commitment. It’s what sets SMS apart from others. This awareness percolates down to the lowest level. The pride in maintaining and improving quality standards is the driving force that enables the SMS teams to outdo themselves. |
People - An organization is only as good as its people. SMS is fortunate to have a vibrant team of seasoned professionals who are determined to realize their true potential. A warm and friendly environment spurs them on.
SMS also maintains a standby pool of carefully chosen and trained service professionals. Talent from this pool is ready for deployment within a day’s notice, and performs well in all circumstances and situations with equal élan. |
Infrastructure - A sound infrastructure comprising the latest equipment for providing quality service helps reduce client overheads. Besides, SMS’s expert supervision ensures perfect service delivery seamlessly coordinated like a symphony in action. |
Technology and Upgradation - SMS employs advanced modular software with centralized database connectivity to enhance its client servicing capabilities. The system enables both the client and the manager in charge of servicing the particular site to access real-time tracking on various deliverables. It tremendously aids onsite facilitation for closer customer interaction. www.smshelpline.com is a truly interactive online customer delight hub. Alliances with world leaders in consumables and chemicals enables SMS to source the latest equipment and top quality supplies to further its quality standards.
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Differentiation - The SMS deliverables give a distinct competitive edge, and are differentiated by a variety of factors that make its services unique.
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Eclectic workforce |
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Prompt response from a strong top management team |
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Customized services with benchmarked service delivery standards |
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24x7 SMS Helpline |
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Periodic training upgrades for staff |
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Lower downtime through nodal hub working |
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Surprise visits by operations QC |
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Preventive maintenance of machines |
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Contemporary store and inventory management |
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Extensive learning curve and versatility of operations |
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Relentless efforts for betterment and improvement of deliverables |
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Systemic thinking, and vetted systems and procedures |
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Cost consciousness |
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Mutual trust that values intangibles in working and service delivery |
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Better quality for customers through synergy and open communication at all levels |
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Proven track record in facility disaster mitigation |
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- All-India presence
- Single window for all multi-service admin and maintenance needs
- Solutions customized to clients’ needs
- Radical cost reduction for clients
- Dynamic SMS inputs for a total customer delight
- Onsite improvisations and value-added tradeoffs
- Guaranteed longevity of assets
- SMS offers High-Value, Least-Cost Solutions
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