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PRIVACY POLICY
1. General
1.1. The website
1.2. We are committed to protecting and safeguarding the privacy and information of each visitor to the Website (“You” or “Your”). Privacy of Your information or data is of paramount importance to Us, and this privacy policy (“Privacy Policy”) applies to You for accessing the Website, as well as in the other domains, sub-domains and applications owned and/ or operated by SMS or its group entities, unless excluded by their own terms.
1.3. This Privacy Policy has been prepared to intimate You regarding the collection, access, handling, use, disclosure, protection, and transfer of the Personal Data (as defined hereunder) shared with or collected by Us and ensure compliance of the terms of this Privacy Policy by every visitor to the Website.
1.4. For the purpose of this Privacy Policy, “Personal Data” shall mean any data or information that relates to a natural person, which, either directly, or indirectly, in combination with other information, is capable of identifying such person, including, but not limited to, ‘Sensitive personal data or information’ (as defined under applicable laws) or information that You submit to Us via the Website, and information which is accessed by Us pursuant to Your visit to the Website.
1.5. This Privacy Policy is not applicable to any information or data that has been or may be collected by Us, via channels, other than the Website.
2. Consent
2.1. You are advised to read this Privacy Policy carefully before accessing the Website or obtaining any of Our services, directly, or indirectly, by accessing the Website. This Privacy Policy may affect Your rights, obligations, and liabilities under applicable laws.
2.2. Accessing, browsing, or otherwise using the Website will be construed as Your irrevocable acceptance of this Privacy Policy, and express agreement to be bound by this Privacy Policy, including providing Your unequivocal consent to the collection and processing of Your Personal Data, in accordance with this Privacy Policy.
2.3. You understand, agree, and acknowledge that the collection, storage, or processing of Your Personal Data through this Website is for a lawful purpose connected with business operations of SMS or may be considered necessary by SMS in order to provide services to its clients or may be required to be undertaken under applicable laws.
2.4. When Your Personal Data is collected by or shared with Us, then We may, wherever permissible by relevant applicable laws, use and disclose such Personal Data to third parties, in accordance with this Privacy Policy, and You unequivocally consent to such disclosures.
2.5. If You do not agree with any of the terms, conditions, or covenants set out under this Privacy Policy, We request You to not access the Website.
2.6. We shall not be responsible for the authenticity of the Personal Data provided by You on this Website by accessing the Website. Further, You have all the rights, permissions, and consents to provide Your Personal Data and sharing or providing of such Personal Data shall not be in violation of any third party agreements, laws, judgments, orders, or decrees.
3. Personal Data Collected by Us
3.2. SMS may collect Your Personal Data, in several ways from Your use of the Website, such as:
3.2.1. when You register with Us to receive details in relation to products and/ or services;
3.2.2. when You complete surveys conducted by or for Us;
3.2.3. when You elect to receive any communications (including promotional offers) from Us;
3.2.4. from the information gathered by Your visit to the Website; or
3.2.5. through job applications.
4. Cookies
4.1. When someone visits Our Website, We collect standard internet log information and details of visitor behaviour patterns.
4.2. Our Website may place and access certain ‘cookies’ on Your device. Cookies are unique identifiers that We transfer to Your device to enable Our systems to recognize Your device and obtain technical information. We use the same to analyze traffic on the Website or measure the usage of the Website, to ensure Your safety and security, to improve Your experience of using the same, as well as to enhance performance of the Website.
4.3. By accessing the Website, You provide Your consent in respect of the ‘cookies’. You may adjust Your web browser software if You do not wish to receive cookies, but this may prevent You from taking advantage of some of the features of the Website.
5. Use of Personal Data
5.1. We process the Personal Data as provided by You with Your consent, to:
5.1.1. respond to customer service requests, questions, and concerns and send the requested service information;
5.1.2. meet our research and service development needs and improve the Website, services, and offerings;
5.1.3. customize Your experience, including targeting Our services and offerings to You;
5.1.4. operate and maintain the Website;
5.1.5. develop new products, services, features, and functionality;
5.1.6. understand and analyze how You use the Website;
5.1.7. improve, personalize, and expand the Website;
5.1.8. serve other lawful purposes for which You have provided Your consent at the time of collection; and/ or
5.1.9. as otherwise authorized or required by applicable laws.
6. Your Rights
6.1. Right to restrict access: You may, at any time, while accessing Our Website, decide to not provide Us with Your Personal Data.
6.2. Right to Rectification: You may, at any time, request Us to update, supplement, change Your Personal Data provided to Us through this Website by writing to SMS vide the coordinates of the Grievance Officer set out in this Privacy Policy.
6.3. Right to Erasure: You shall also have the right to erasure of Your Personal Data provided to Us through this Website by writing to SMS vide the coordinates of the Grievance Officer set out in this Privacy Policy, unless the same is required to be stored for compliance with any legal obligation or for enforcing any legal claims or under applicable laws.
6.4. Right to Withdraw Consent: You may withdraw Your consent to process Your Personal Data provided to Us through this Website, at any time, by writing to SMS vide the coordinates of the Grievance Officer set out in this Privacy Policy and We will cease to carry out that particular activity that You previously consented to, unless the same is required for compliance with any legal obligation or under applicable laws.
7. Disclosure and Sharing of Personal Data
7.1. In certain situations, We may disclose Your Personal Data provided to Us through this Website as may be required, including under applicable laws, by way of: (i) compliance with a warrant, court order, or legal notice served on Us; (ii) Our decisions if the disclosure is necessary to protect Our rights, avoid litigation, protect Your safety or the safety of third persons, or to investigate or assist in the investigation of fraud; (iii) response to a government request; and/ or (iv) if such disclosure is required to be made for reasons of national security, law enforcement, or other issues of public importance.
7.2. We may share Your Personal Data with certain service providers who may, in the course of providing their respective services, receive and process Your Personal Data, such as storing and analyzing Your Personal Data, protecting and securing Our systems, optimizing search results, providing customer service etc.
7.3. We may share Your Personal Data with third parties, if:
7.3.1. We have Your consent to do so;
7.3.2. it is necessary, in order to protect the rights, property, interests, or safety of SMS, Our employees, Our users, or the public; and/ or
7.3.3. it is required in connection with an acquisition, merger, or sale of all or a portion of Our business.
8. Retention of Personal Data
8.1. If Your Personal Data is no longer required to be retained as per any applicable laws or business requirements of SMS, then it may be disposed by Us in a secure manner.
8.2. We may retain Your Personal Data until it is necessary to fulfil the purposes of SMS, in accordance with this Privacy Policy, unless a longer retention period is required or permitted by applicable laws.
9. Transfer of Personal Data
9.1. Personal Data may be transferred to or be maintained on computers, computer systems and computer resources located outside of Your state or country where the privacy laws may not be as protective as those where You live. If You are located outside India while accessing the Website, and choose to provide Your Personal Data to Us, please note that the Website keeps or transfers the same to India and processes it in India. Your submission of such Personal Data represents Your express agreement to that transfer.
9.2. Although We strive to protect Your Personal Data, We cannot guarantee the security of Your data while it is being transmitted to Our Website. Any transmission of Your Personal Data would be at Your own risk. Once We have received Your Personal Data, We have reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
10. Security of Personal Data
10.1. The Website uses reasonable and appropriate security technology, practices, and procedures including administrative, physical security, and technical controls in order to safeguard Your Personal Data.
10.2. We take the safety of Your Personal Data and its confidentiality seriously and provide reasonable security safeguards commensurate to the sensitivity of the Personal Data being handled and have implemented security practices. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of Your Personal Data.
10.3. We endeavor to ensure that all third party service providers, whose services which We may use, maintain security standards that are equivalent to Our security standards, in the context of the kind and nature of Personal Data being stored or handled.
11. Links to other Websites
11.1. The Website may link You to other external webpages whose privacy practices may be different from Ours. We do not provide any Personal Data to such third party websites, except as required under applicable laws and as set out in this Privacy Policy.
11.2. If You submit Your Personal Data to any of those sites, Your information will be governed by their privacy statements. We encourage You to read the privacy statement of any website You visit.
11.3. We shall not be liable for any loss, damage, claim, or expenses suffered by You as a result of accessing these third party sites and features.
12. Modifications to this Privacy Policy
12.1. This Privacy Policy may change from time to time and the modifications would be subsequently updated on the Website, by notification on its home page, which may be identified by its effective date. You are encouraged to frequently check the Privacy Policy and be updated with the same. Your continued use of this Website following any modification or amendment will be construed as Your acceptance to any amended or modified terms to this Privacy Policy.
13. Governing Law and Jurisdiction
13.1. This Privacy Policy shall be governed by and construed in accordance with the laws of India. The competent courts at Mumbai, India shall have exclusive jurisdiction over any or all disputes arising out of, or in connection with this Privacy Policy.
14. Grievance Officer
14.1. In case You have any questions, concerns, complaints, grievances or seek to exercise Your rights in relation to this Privacy Policy, You can contact Us by reaching out to Our Grievance Officer, details of which are set out hereunder:
Attention: Mr. DM Singh
Email: DM.Singh@smscorp.co.in
Address: Fair Mount, Unit No. 2201 & 2202, Plot No. 4, 5 & 6, Sector 17, Sandpada, Navi Mumbai - 400705
14.2. The Grievance Officer shall redress Your grievances arising out of, or in relation to this Privacy Policy within 1 (one) month from the date of receipt of the grievance.